Refund policy

RETURN AND REFUND POLICY

Effective Date: August 24, 2026

1. Overview

Backyard Wellness Living, LLC (“Backyard Wellness Living,” “we,” “us,” or “our”) wants customers to have clear information regarding returns, refunds, cancellations, damaged merchandise, and exchanges.

Because our store offers a variety of products, including large, oversized, freight, specialty, customized, and made-to-order items, return eligibility and applicable fees may vary by product. Product-specific return or cancellation terms disclosed on a product page or before purchase may take precedence over the general terms below.

2. Starting a Return

Before returning any product, please contact us to request return authorization and instructions.

Email: support@backyardwellnessliving.com
Phone: 727-866-4469

Please include your order number, the product you wish to return, and the reason for the return.

Do not ship a product back until you have received return instructions. Unauthorized returns may be refused or may result in additional shipping or handling costs.

3. General Return Eligibility

Unless different terms are disclosed for a particular product, eligible products may generally be returned within 30 days of delivery.

To qualify for a return, the item generally must be:

• Unused and uninstalled
• In new and resalable condition
• In its original packaging
• Complete with all parts, accessories, manuals, and other materials originally included
• Accompanied by proof of purchase

Products that have been assembled, installed, modified, used, damaged after delivery, or otherwise rendered non-resalable may not qualify for return except where required by law or where the product was received defective or damaged.

4. Oversized, Freight, Specialty and Made-to-Order Products

Certain products may have special return or cancellation conditions because of their size, shipping method, customization, manufacturer requirements, or supplier policies.

This may include pergolas, outdoor kitchens, greenhouses, structures, large furniture, specialty equipment, customized products, made-to-order products, and other freight-delivered merchandise.

Such products may be subject to different return periods, return freight charges, restocking fees, cancellation restrictions, or may be non-returnable once production or fulfillment has begun.

Any product-specific terms disclosed on the applicable product page or communicated before purchase will apply to that product.

5. Damaged, Defective or Incorrect Products

Please inspect your order promptly upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery, so that we can investigate and assist you.

Please provide your order number and photographs of the product, packaging, shipping label, and damage or defect when applicable.

For freight deliveries, inspect the shipment before signing the delivery receipt whenever reasonably possible. Visible damage should be noted on the carrier's delivery documentation.

Depending on the circumstances and applicable supplier or manufacturer requirements, the resolution may include replacement parts, repair, replacement, refund, or another appropriate remedy.

6. Return Shipping

For approved returns that are not the result of damage, defect, shipping error, or an incorrect item, the customer is generally responsible for return shipping and any applicable freight charges.

For approved claims involving damaged, defective, or incorrect merchandise, we will provide appropriate return or resolution instructions.

Please do not independently arrange return freight or shipping unless instructed to do so, as unauthorized shipping expenses may not be reimbursable.

7. Restocking and Other Fees

A 25% restocking fee applies to approved returns.

The customer is responsible for return shipping and any applicable return freight charges unless the return results from an approved claim involving damaged, defective, incorrectly shipped merchandise, or as otherwise required by law.

The restocking fee and applicable return shipping or freight charges will be deducted from the refund.

8. Non-Returnable Items

Certain items may not be eligible for return, including:

• Customized, personalized, or made-to-order products after production has begun
• Products specifically identified as final sale or non-returnable
• Gift cards
• Products that have been installed, altered, modified, or used, except in connection with an approved defect or warranty claim
• Products damaged through misuse, improper installation, neglect, or unauthorized modification
• Other products identified as non-returnable on the applicable product page before purchase

This section does not limit rights or remedies that cannot legally be excluded.

9. Refunds

Once an authorized return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method, less any applicable return shipping, freight, restocking, or other authorized charges.

We generally process approved refunds within 7 business days after inspection. Your bank or payment provider may require additional time for the credit to appear in your account.

Original shipping or delivery charges may be non-refundable unless otherwise required by law or the return resulted from our error or an approved damaged or defective product claim.

10. Exchanges and Replacements

Exchanges and replacements depend on product availability and the circumstances of the return.

For large, freight, specialty, or supplier-direct products, replacement parts, repair, or another remedy may be more appropriate than returning the entire product.

Contact us before returning merchandise so we can determine the appropriate resolution.

11. Order Cancellations

Customers may request cancellation of an order within 24 hours of placing the order, provided the order has not already shipped or become non-cancellable due to manufacturer, supplier, production, or fulfillment requirements.

After the 24-hour cancellation window, we will attempt to accommodate cancellation requests when possible, but cancellation is not guaranteed once an order has entered processing, production, fulfillment, or shipment.

Customized, made-to-order, special-order, freight, or supplier-direct products may become non-cancellable or subject to applicable cancellation fees once processing or production has begun.

If an order has already shipped, it cannot be canceled and the applicable return terms will apply.

12. Consumer Rights

Nothing in this policy is intended to limit any rights or remedies available to consumers that cannot be waived or restricted under applicable law.

13. Contact Information

Backyard Wellness Living, LLC
2519 McMullen Booth Road, Suite 510-190
Clearwater, FL 33761
United States

Phone: 727-866-4469
Email: support@backyardwellnessliving.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

14. Changes to This Policy

We may update this Return and Refund Policy periodically. Changes become effective when the revised policy is posted on our website, subject to applicable law.