Shipping policy
SHIPPING POLICY
Effective Date: August 24, 2026
1. Introduction
Backyard Wellness Living, LLC (“Backyard Wellness Living,” “we,” “us,” or “our”) is committed to providing clear shipping and delivery information. This Shipping Policy applies to orders placed through our website.
Because we offer a variety of products, including large, oversized, freight, specialty, and made-to-order items, shipping methods, costs, processing times, and delivery times may vary by product and destination.
2. Shipping Destinations
We currently ship to eligible addresses within the United States. Certain products may have geographic or delivery restrictions based on the manufacturer, supplier, freight carrier, or delivery requirements.
We generally cannot ship oversized or freight items to P.O. boxes.
3. Shipping Costs
We offer complimentary standard shipping on orders shipped to eligible addresses within the United States.
Standard shipping is provided at no cost to the customer. Certain products may have geographic or delivery restrictions based on manufacturer, supplier, freight carrier, or delivery requirements.
Any special delivery services, installation, expedited shipping, or other optional services not included with standard shipping may result in additional charges when applicable.
4. Order Processing and Delivery Times
Orders are generally processed within 1 business day, Monday through Friday.
Standard transit time is generally 5–8 business days after processing. Therefore, customers can generally expect delivery within approximately 6–9 business days after placing an order.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, supplier delays, and circumstances outside our control may affect delivery.
If different processing or delivery terms are specifically disclosed on an individual product page, those product-specific terms will apply.
5. Shipping Methods and Freight Delivery
Orders may be shipped using parcel carriers, freight carriers, manufacturer delivery services, or other appropriate delivery providers depending on the product.
Large or oversized products may require freight delivery. Freight carriers may contact you to arrange or confirm a delivery appointment.
Depending on the product and carrier, delivery may be curbside unless another delivery service is specifically stated in the product listing or purchased separately.
Customers are responsible for ensuring that the delivery location is reasonably accessible to the applicable delivery vehicle.
6. Order Tracking
When tracking information is available, it will generally be provided after the order ships. Some freight or specialty deliveries may use appointment scheduling or carrier communications instead of conventional parcel tracking.
7. Delivery Issues
If an order appears delayed, lost, or is marked delivered but has not been received, please contact us so we can assist with the carrier or supplier as appropriate.
For packages marked delivered but not received, please first confirm the shipping address and check around the delivery location and with household members, neighbors, building management, or other appropriate parties.
8. Damaged Deliveries
Please inspect your shipment as soon as reasonably possible after delivery.
If an item arrives damaged, please retain the product and packaging and contact us promptly. Photographs of the product, packaging, shipping label, and visible damage may be required so that we can assist with a carrier or supplier claim.
For freight deliveries, please inspect the shipment before signing the delivery receipt whenever possible and note any visible damage on the carrier's delivery documentation.
9. Missing or Incorrect Items
If an item is missing from your shipment or you receive an incorrect item, please contact us promptly with your order number and details of the issue so we can investigate and assist you.
10. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy and any product-specific terms disclosed before purchase.
Certain oversized, customized, made-to-order, clearance, final-sale, or specialty products may have different return or cancellation restrictions.
11. Address Accuracy and Delivery Access
Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.
Additional charges resulting from an incorrect address, failed delivery attempt, refused shipment, inaccessible delivery location, redelivery, storage, or address change after shipment may be the customer's responsibility where permitted by law and applicable carrier terms.
12. Contact Information
Questions regarding shipping or delivery may be directed to:
Backyard Wellness Living, LLC
2519 McMullen Booth Road, Suite 510-190
Clearwater, FL 33761
United States
Phone: 727-866-4469
Email: support@backyardwellnessliving.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
13. Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes in our products, shipping practices, carriers, suppliers, or applicable requirements. The version posted on our website will apply as provided by applicable law.